Privacy Policy

Last updated: 25.10.2024

At Troubleshoot, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about you when you use our app.

By using the Troubleshoot app, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please refrain from using the app.

Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

When you create an account or use our app, we may collect personal information such as:

Name

Email address

Address

Phone number

Purchases history

Payment info

Location Data

We may collect your location data to provide location-based services (e.g., troubleshooting assistance) only if you grant permission. You can enable or disable location services at any time in your device settings.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the app.

To process transactions, if applicable.

To improve the app’s features and user experience.

To communicate with you regarding updates, technical support, or promotional offers.

To analyze usage trends and monitor performance.

To ensure security and prevent fraudulent activity.

Sharing Your Information

We do not sell or rent or share your personal information to third parties. However, we may share your information in the following situations:

For Legal Purposes: We may disclose your information if required by law or in response to a legal request (e.g., court order, or government inquiry).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

Security of Your Information

We take the security of your data seriously and use industry-standard measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

Your Data Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the information we hold about you.

Correction: You can request that we correct any inaccurate or incomplete information.

Deletion: You can request that we delete your personal data, subject to certain legal requirements.

Withdraw Consent: If you previously gave consent for the collection of data (e.g., location data), you can withdraw it at any time through the app settings.

Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. You will be notified of any significant changes via the app or other communication methods. Your continued use of the app after such changes will constitute your acknowledgment of the updated policy.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: contact@troubleshoot.com.bd

Phone: +880 9677-889900

Address: Concord Modhumoti Plaza, Plot # 11 (4th Floor), Road # 11, Block # G, Banani, Dhaka-1213, Bangladesh