At Troubleshoot Seller, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information about you when you use our app.

By using the Troubleshoot Seller app, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please refrain from using the app.

We collect the following types of information to provide and improve our services:

When you create an account or use our app, we may collect personal information such as:

Name

Email address

Address

Phone number

Location Data

We may collect your location data to provide location-based services (e.g., troubleshooting assistance) only if you grant permission. You can enable or disable location services anytime in your device settings.

We use the information we collect for the following purposes:

To provide, operate, and maintain the app

To process transactions, if applicable

To improve the app’s features and user experience

To communicate with you regarding updates, technical support, or promotional offers

To analyze usage trends and monitor performance

To ensure security and prevent fraudulent activity

Sharing Your Information

We do not sell, rent, or share your personal information with third parties. However, we may share your information in the following situations:

For Legal Purposes: We may disclose your information if required by law or in response to a legal request (e.g., court order, or government inquiry).

Business Transfers: Your data may be transferred as part of a business transaction, such as a merger, acquisition, or sale of assets.

Security of Your Information

We take the security of your data seriously and use industry-standard measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.

You have the following rights regarding your personal data:

Access: You can request a copy of the information we hold about you.

Correction: You can request that we correct any inaccurate or incomplete information.

Deletion: You can request that we delete your data, subject to certain legal requirements.

Withdraw Consent: If you previously gave consent for the collection of data (e.g., location data), you can withdraw it at any time through the app settings.

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. You will be notified of any significant changes via the app or other communication methods. Your continued use of the app after such changes will constitute your acknowledgment of the updated policy.

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Email: contact@troubleshoot.com.bd

Phone: +880 9677-889900

Address: Concord Modhumoti Plaza, Plot # 11 (4th Floor), Road # 11, Block # G, Banani, Dhaka-1213, Bangladesh